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Frequently questions



Terms and conditions

Access and use of this site implies acceptance and knowledge of the legal notices and terms and conditions contained therein. Any other use is prohibited and not permitted in any form.

The information presented in this application and should not be construed as professional advice from Seductive Resorts and / or Antonio Machain Ibarra.

We reserve the rights to intellectual property ( rights that are protected under applicable law) in relation to any document, program , film, animation , art , sketch , drawing , software, database, trademark, logo and any other material that it was available on the website (hereinafter referred to as the "Information" ) . This except for personal use of the available information on the web site and except for what it does to the rights that had been granted to the meaning of the applicable law.

It is strictly forbidden to use , copy, reproduce , distribute, publish , transmit, distribute or commercially exploit any information contained on the Site or transmitted through this application ( texts, graphics, photographs , logos , images, html code , audio and video) without the written permission of the owner ( s ) of the rights of the relevant intellectual property .

This application may contain information that references trademarks, patents, copyright -protected materials, trade secrets, products, processes or other proprietary rights of Seductive Resorts and / or Antonio Machain Ibarra, and / or related companies and / or third parties which are protected by the Industrial Property Law, the Federal Copyright Act and its Regulations and other applicable federal and local laws. Therefore, any use of these intellectual property rights without express authorization of the owner is prohibited. Any not expressly authorized use by the owner will be penalized with the relevant authorities.

No material may be reused for publication in other media, nor may the information be modified or distributed through this application (texts, graphics, photographs, logos, images, html code, audio and video).

Seductive Resorts and / or Antonio Machain Ibarra, will not collect any personal data, unless the user who input. In any case, you can use this application without having to reveal personal information.

Anyway Seductive Resorts and / or Antonio Machain Ibarra not process the personal data of users for a purpose other than that for which they were collected.

Seductive Resorts and / or Antonio Machain Ibarra not be communicated or given to third parties without prior consent of the users, the information provided by them, except where such assignment is provided for in the Act.

Seductive Resorts and / or Antonio Machain Ibarra has adopted the necessary technical and organizational measures to ensure the security of personal information provided by users and avoid its alteration, loss, treatment or unauthorized access security, given the state of technology, the nature of the data stored and the risks to which they are exposed, whether from human action or the physical or natural environment in accordance with the requirements of applicable laws.

Seductive Resorts and / or Antonio Machain Ibarra reserve the right to modify or supplement this policy at any time. If materials change in the terms of this policy, they will be available for consultation through this application.


Any third party site with links from our web site is not under the control of Seductive and we are not responsible for their content.

We provide these links to you only as a convenience, and the inclusion of any link to a website does not imply acceptance and endorsement by us of the content of the site , nor represent any kind of relationship between Seductive Resorts and owner of the site web that can be accessed unless previously notified or published .

We respect your privacy. You are allowed to access and browse most of the site without disclosing your personal data. When we collect or use your personal information, we will protect your privacy as required by applicable law and the privacy policies of Seductive Resorts.

Since the web site contains links to third party websites, Seductive Resorts is not responsible for how your personal information is used when accessing or navigating the sites mentioned in this web site link.

We are not responsible for information you may provide to third party websites from the links that we offer on our website.


The rates shown in our website www.seductiveresorts.com are valid only on the day of your reservation or by the date indicated and these shall proceed if the desired service is reserved, otherwise it may vary. The reservation is considered complete when you have a confirmation number and was made the corresponding charge.

When you book, you authorize to Seductive Resorts by written and / or verbal way to use your credit card to perform your payment, thus confirming and accepting our reservation policies, the waiver of liability, payment and cancellation.

All reservations are subject to availability at time of processing your application and this cannot be guaranteed until full payment has been received. For some reservations (which are identified before processing your reservation), we have to verify provider availability before we can confirm. We ask for up to 24 hours for this verification and confirmation. If you require a reservation for one day do it as usual and please contact us for faster confirmation.

To avoid a mishap, we recommend you to print the voucher and present it upon request at the moment of requiring your paid service. If you wish to change or cancel your reservation, please contact your travel consultant assigned as soon as possible and please have your reservation number. Any change in your reservation is subject to availability and rates repricing.


The corresponding amount of your reservation will be immediately charged to your credit card, as long as the status of your reservation is show as confirmed, and will appear on your statement. We accept Visa and Master Card; you can also do it via PayPal or bank deposit.

The rates posted on our site are quoted in Mexican pesos and dollars as may be specified.

The transaction will be held in Mexican pesos at the exchange rate prevailing on the booking date. Please note that the amount that will appear on your receipt of your credit card, can vary up to three percent on the occasion of the international fluctuation of foreign exchange rate changes.

Seductive Resorts is not responsible for such fluctuation and by accepting this policy, you agree to agree upon the charge in U.S. dollars.

If you require a tax bill, please contact one of our travel consultants. It is noteworthy that for tax reasons, invoices are prepared after having enjoyed the reserved services.


Any cancellation request shall be submitted in writing via e- mail to your assigned travel advisor, mentioning your reservation number.

It is noteworthy that when doing the reservation of your accommodation or any tour or ground transportation service, cancellation policies will be displayed automatically on the services previously mentioned above.

General cancellation for accommodations reservations:

Reservations canceled within 15 or more days prior to arrival date will be charged 20% of the total amount of your reservation .

Reservations canceled 14-3 days before arrival date will incur a penalty of 2 nights.

Reservations canceled 2 days prior to arrival will not be refunded, as well in case of a no show. Also, there will be no refunds for early departures.

In December and Easter seasons there are no refunds.


Pictures published on our site are representative only and do not guarantee that upon arrival, everything is exactly the same as they are shown and described on the site.

The travel services descriptions are updated by the provider itself according to their knowledge and interpretation, but do not guarantee that everything will be exactly equal to its arrival.

Seductive Resorts reserves the right to refuse any customer at any time or circumstance.

Any claim or written notice against Seductive Resorts must be received no later than 10 days after the return from the trip.

Seductive Resorts, will not assume liability for any claims, costs or expenses arising from any external situation such as personal injury or third parties, accident or death, loss or damage of personal property, loss of enjoyment, disgust, disappointment, anxiety or frustration (mentally and physically), for example:

Any failure by you to obtain the required travel documentation such as, but not limited to, passports, visas, certificates, etc.

Any failure by you to follow travel instructions including but not limited to airport time departures, time and date of check in and check out at the hotel, coupon redemption policies, etc.

Lack of financial conditions by the supplier to provide the service.

Regarding the terms and conditions and / or policies of direct service providers.

Seductive Resorts accepts no liability and you release Seductive Resorts from all responsibility, as well as all claims, costs, expenses or losses you may suffer including any personal injury or third parties, accident or death, damage to personal property, which may be a result of:

Any failure or fault from the provider while giving the service.

Any failure or fault from you while enjoying the contracted services.

Any failure or fault from you while observing or fulfilling the terms and conditions, policies, instructions, recommendations, security measures, etc. from the suppliers giving the final service.

Force majeure acts or random situations such as: strikes, delays, earthquakes, wars, hurricanes, snowfalls, etc.

Acts or omissions of any other person other than Seductive Resorts.

Illness, theft, labor disputes, mechanical breakdown, quarantine , government actions, weather or any other cause beyond the direct control of Seductive Resorts.

At your insistence to do any kind of travel, tourism, take a tour, hiking, taking any kind of air, land and sea transportation and any other type under poor health or not optimal for the development of such activities, also your performance from any extreme sports or activities that may involve danger and were made entirely at your own knowledge, or when suffering from any illness, medical condition, disability, any allergies, being under medication or prescription, indications of rest and / or all those medical conditions at your own risk were omitted and which may result in a deterioration of your health at the time of such activities on awareness cause, always on such occasions considered they were conducted at your own risk, releasing to Seductive Resorts of any claim, demand, complaint, grievance , reward, compensation, satisfaction, courtesy, etc. derivatives from any incident caused during the development of any service or activity and any future event derived from initial incident by any of these causes.

Any other event that is not under direct control of Seductive Resorts.

You are responsible to read and abide by the terms and conditions and/or policies of the final service providers.


Seductive Resorts may terminate these terms and conditions and / or any of its services at any time without warning or notification of such termination, for any cause or reason, including any improper use of this site or your failure to comply with these terms and condition. Notwithstanding such termination shall not affect any right or obligation of Seductive Resorts to you once a reservation is confirmed.


You may not give, subcontract or delegate your rights, duties or obligations incurred here.


The titles used in the terms and conditions are for convenience only and shall not limit or otherwise affect the content of the terms and conditions set forth herein.


These Terms and Conditions, included herein, or to which reference is made, constitute the entire agreement between the parties relating to the subject established here, and supersedes any previous agreement or contract made between the parties (whether oral or written) that is related to the same object, and will not be amended or modified unless it is in writing or by making such amendments or modifications available on this site.


These terms and conditions shall be governed by the laws of the state of Quintana Roo. You agree that you understand the scope of this contract, the terms and conditions are the true expression of their will and subjected to the case of non-compliance or interpretation to the jurisdiction of the Federal Consumer Protection in administrative proceedings, such as conciliation , to resolve differences that may arise and should survive them, you agree to submit to the jurisdiction of the Courts and Laws from Cancun, Quintana Roo, under its exclusive jurisdiction, giving up to any other jurisdiction in reason of your present or future or the location of their property or their nationality it may correspond. To the extent permitted by applicable law, any complaint, claim or cause of action that is related to your access or use of this site shall be submitted after the end time of one (1) year following the date when the complaint, claim or action has been filed or purchase is completed after term of one (1) year following the date such complaint, claim or action is filed or purchase has been completed.


Based on the Articles 15 and 16 of the Federal Law on Protection of Personal Data Held by Private Parties, we are aware that Seductive Resorts and / or Antonio Machain Ibarra is a company designed to provide reservation services for accommodation in different tourist areas. Residing at 111th Agustín Melgar, Valentín Gómez Farías , Puerto Vallarta Jalisco, 48320. The company itself, company affiliates or subsidiaries, are is responsible for collecting personal data, the use that is given to them and their protection.

Your information will be used for the following purposes: I) Processing, monitoring, updating, modification, cancellation and confirmation of the services booked by you with Seductive Resorts through any of its media. II) Financial and credit purposes. III) To comply with obligations contracted with you and our suppliers. IV) To evaluate the quality of service. V) To conduct surveys of travel habits and preferences. VI) Sending promotions, offers, services and other advertising and promotional purposes, always with your permission.

For the above purposes, we must obtain the following personal data:

  • Name
  • Phone
  • Address
  • E-mail
  • Financial data such as credit card number, name of cardholder, expiration date, security code, and any other information necessary to complete the services requested by you.

We may collect your personal information by any of the following ways:

  • Through our web page
  • E-mail
  • Telephone or by any other means, oral or written


"Cookies" are small files placed on your hard disk by a website. These files identify specific information about visits that have been made to the website, to facilitate navigation on our site, gather information on the number of visitors to our site, and to determine whether they are new or repeat visits. It is possible to place certain cookies within our web site. We only use this information to track the browsing patterns of our customers, improve our website, make it more user friendly, and allow us to meet the needs of our users.

You have the option of configuring your browser to restrict the access of "cookies".

It is important to inform you of your right to access, rectify and/or delete your personal data, and to oppose the processing of or revoke consent for the purpose have granted.

For this,it is necessary to send a request to the Law in its Article 29 the sales department, head of our Department of Protection of Personal Data, located at SM20 MZ12 L23 GACELA N.6 CP:77500 CANCUN,QUINTANA ROO, MEXICO.. You may also call: 52(998) 2061937, or via email at: ventas@seductiveresorts.com. which we may confirm request by phone to ensure proper reception.

If you do not wish to receive promotional emails from us, please send your request through email: ventas@seductiveresorts.com

Important: Any changes to this Privacy Notice will be notified through the company website: http://www.seductiveresorts.com, and / or by personal mail.